Frequently Asked Questions

Find answers to the most common questions about our products and services.

We specialize in serving the hospitality industry—from hotels, resorts, and casinos to golf clubs, restaurants, banquet halls, and catering venues. If your business involves food and beverage, guest experience, or front- and back-of-house operations, we design uniforms to elevate your team’s presence while meeting the demands of your environment.

Unlike generic uniform suppliers, Drape & Stitch was built specifically for hospitality professionals. Our design-first approach ensures your uniforms look as sharp as they perform, with features like Invisi-Band stretch panels, stain and liquid resistance, and UV protection. We blend fashion and function, delivering garments that not only align with your property’s brand identity but also keep your staff comfortable during long shifts.

We offer multiple shipping options to suit your timeline:

  • Standard shipping: 6–8 business days

  • Expedited shipping: as fast as 1–2 business days

Shipping times may vary depending on your location and the size of your order.

We are headquartered in New York, Toronto, and Shanghai, allowing us to seamlessly support both North American and international clients.

Our customers span the globe, with clients in the United States, Latin America, Europe, and Asia. We proudly serve some of the world’s most recognized hotels, restaurants, and hospitality groups.

We are known for our custom uniform programs, designed to fit your brand identity. However, we also offer a curated selection of ready-to-wear essentials on our website, perfect for quick ordering. For a full overview, you can request our complete style catalogue.

We typically produce samples in 1 week plus shipping time. During peak periods or when multiple samples are requested, the process may take 3–4 weeks.

Our standard production lead time is 4–6 weeks, depending on complexity and volume.

If you participate in our custom uniform program, one custom cut-and-sew sample is included at no cost (a deposit is required to begin the program). Additional samples may be charged depending on design complexity.

Our designers can deliver an initial design deck within 1 week. We work at your pace — whether you need a fast turnaround or extended collaboration for inspiration, adjustments, and refinements.

  • Custom uniforms: 25 units per style

  • Custom Accessories: 50 units

  • Ready-to-wear essentials: 10 units

Yes. We understand budgeting is important and offer flexible payment plans. Please contact us to discuss options tailored to your needs.

Yes. We maintain warehouses in North America, allowing us to stock and fulfill reorders on demand. This ensures faster turnaround times and convenient small-order fulfillment when you need it.

For ready-to-wear items, our minimum is 10 units. For custom items, the MOQ applies (25 or 50 depending on category).

We currently ship across North America and Europe. For international clients outside these regions, please contact us directly.

Yes. We offer embroidery, logos, and branding applications on eligible styles. Speak with our design team to ensure your property’s brand identity is carried through your uniforms.

For our custom uniform clients, we provide:

  • Reorder analysis to help you choose the right stock levels

  • Dedicated company portals for fast, easy reorders

Warehouse storage for seamless fulfillment

Yes. All garments come with simple, standardized care instructions designed for hospitality operations. Easy to follow and consistent across your program, they help extend the life of your uniforms.

Yes. As part of our custom program, we provide a comprehensive style guide to make onboarding new staff effortless and consistent.

Yes. We can reverse engineer and modernize existing garments, whether you want an updated fit, new fabric performance, or branding applied.

Absolutely. Our experienced designers work with Pantone and fabric swatches to ensure exact color matching for your brand.

We design for all hospitality departments, including:

  • Front of House (FOH): reception, concierge, servers, sommeliers, bussers
  • Back of House (BOH): chefs, kitchen staff, housekeeping, maintenance
  • Specialty areas: spa, golf, and casino operations

Yes. Our uniforms are designed to be inclusive and unisex, streamlining inventory and ensuring every team member feels comfortable.

Yes. We can provide on-site fittings for large programs. However, to help manage costs, we also offer detailed size charts and guidance designed specifically for hospitality staff body types.

Yes. Our uniforms are built for the demands of hospitality, with features such as stain resistance, liquid repellence, UV protection, and reinforced stitching to ensure long-lasting wear.

Yes. We can set up a custom online portal for your property, making it easy for managers and staff to reorder approved styles.

Yes. We can adapt your uniform program with seasonal fabrics, cuts, and accessories to ensure your team is always comfortable and on brand year-round.